Terms of Service

By accessing or using any website, application, or service operated by Annai Labs (Trade Name) ("we", "us", "our"), you agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our services.

These terms apply to:

• annailabs.com — Company website
• OnePlaceHQ — Our business management platform (oneplacehq.com)
• All related mobile apps, APIs, and sub-domains

Annai Labs provides cloud-based business management software ("the Service") through OnePlaceHQ, an industry-specific SaaS platform. The Service includes:

• Industry-specific modules (billing, CRM, restaurant management, hospital management, etc.)
• WhatsApp messaging integration for customer communication
• Web and mobile applications
• APIs for data access and integration

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

To use OnePlaceHQ, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account. We are not liable for any loss or damage from your failure to maintain account security.

Certain features of OnePlaceHQ require a paid subscription. By subscribing, you agree to:

• Pay the applicable subscription fees as displayed at the time of purchase
• Provide valid payment information
• Accept that subscription fees are billed in advance on a monthly or annual basis

Refunds: We offer refunds on a case-by-case basis within 7 days of payment. Contact contact@annailabs.com for refund requests.

Price changes: We may change subscription fees with at least 30 days' prior notice. Continued use after a price change constitutes acceptance of the new fees.

You agree not to:

• Use the Service for any unlawful purpose
• Send spam, unsolicited messages, or abusive content through our messaging features
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse-engineer, decompile, or disassemble the Service
• Use the Service to store or transmit malicious code
• Interfere with or disrupt the integrity or performance of the Service
• Resell or redistribute the Service without our written consent

Violation of these terms may result in immediate account suspension or termination.

Ownership: You retain all rights to the data you submit to the Service ("Your Data"). We do not claim ownership of Your Data.

License: By using the Service, you grant us a limited license to host, store, process, and display Your Data solely for the purpose of providing the Service to you.

Data portability: You may export Your Data at any time through the Service's export features or by contacting us.

Data deletion: Upon account termination, we will delete Your Data within 30 days unless required by law to retain it. See our Data Deletion Policy for details.

For full details on data handling, see our Privacy Policy.

Our Service includes WhatsApp Business API integration. When using this feature:

• You must comply with WhatsApp's Business Policy and Commerce Policy
• Messages may only be sent to customers who have opted in to receive communications
• WhatsApp messaging fees (per-conversation charges) are passed through at cost
• We are not responsible for message delivery failures caused by WhatsApp or recipient settings

The Service, including its design, code, features, logos, and documentation, is owned by Annai Labs and protected by intellectual property laws.

"annAIlabs", "OnePlaceHQ", and associated logos are trademarks of Annai Labs. You may not use these marks without our prior written consent.

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind, express or implied
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from these terms shall not exceed the amount you paid us in the 12 months preceding the claim

This limitation applies regardless of the legal theory under which the claim is made.

By you: You may stop using the Service at any time. Contact us to cancel your subscription.

By us: We may suspend or terminate your access if you violate these terms, fail to pay applicable fees, or if we are required to do so by law.

Upon termination:

• Your right to use the Service ceases immediately
• You may request an export of Your Data within 30 days
• We will delete Your Data after 30 days (unless legally required to retain it)

We may update these terms from time to time. Material changes will be communicated via email or through the Service with at least 15 days' notice.

Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

These terms are governed by the laws of India.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation for at least 30 days.

For questions about these terms: